Privacy Policy

Last Updated on 8/12/2026. This privacy policy is effective immediately.

Introduction

At Scout Plumbing, we respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit this website (our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

• On this Website.
• In e-mail, text and other electronic messages between you and this Website.
• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
• any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us via our contact us link.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• by which you may be personally identified, such as name, postal address, e-mail address, telephone number or ANY OTHER INFORMATION THE WEBSITE COLLECTS THAT IS DEFINED AS PERSONAL OR PERSONALLY IDENTIFIABLE INFORMATION UNDER AN APPLICABLE LAW ("personal information");
• that is about you but individually does not identify you, and/or
• about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
• From third parties, for example, our business partners.

Information You Provide to Us.

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Website.
• Records and copies of your correspondence (including e-mail addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
• Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

• Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
• Web Beacons. Pages of our the Website may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Third-party Use of Cookies and Other Tracking Technologies.

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products or services that you request from us.
• To provide you with information about our services
• To provide you with notices about your account/subscription, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• To allow you to participate in interactive features on our Website.
• In any other way we may describe when you provide the information.
• To fulfill any purpose for which you provide it.
• For any other purpose with your consent.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
• To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the "e-mail a friend" feature of our Website, we will transmit the contents of that e-mail and your e-mail address to the recipients.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Accessing and Correcting Your Information

You may send us an e-mail via our contact link to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via the Contact Us link.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact via our Contact Us link.

 

For more information about how we collect, use, and share your information, including information
collected through the Programs and the Website, please review our Privacy Policy below in Section 8
("Privacy Policy").
8. Privacy Policy
8.1 Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit
or interact with our Website or participate in any of our Programs, including our post-project survey,
feedback, and review-request campaigns.
This policy applies to information we collect through the Website, through our Programs (including
SMS/MMS, email, and calls), and through related online interactions. It does not apply to
information collected offline (for example, by phone or in person) unless we specifically state
otherwise.
The Website and Programs are intended for users located in the United States. If you access the
Website or participate in any Program from outside the United States, your information may be
transferred to, processed, and stored in the United States.
By accessing or using the Website or participating in any Program, you agree to this Privacy Policy.
8.2 Information We Collect
We collect information in three primary ways: (a) information you provide to us, (b) information
collected automatically when you browse the Website, and (c) information collected through
cookies and similar technologies used for analytics, advertising, and performance measurement.
8.2.1 Information You Provide Voluntarily
When you submit information through the Website or otherwise interact with us—such as by
requesting service, requesting an estimate, scheduling an appointment, starting a chat, contacting
us, or participating in a Program—we may collect information you choose to provide, including:
● Identifiers and contact information (such as name, email address, phone number, and
mailing/service address).
● Service request and project details (such as service type, project dates, preferred
appointment windows, photos or attachments you upload, and notes you provide).
● Communications content (such as messages submitted through forms, chat, SMS/MMS,
email, or other channels you use to contact us).
● Survey responses and feedback, including NPS scores, ratings, qualitative comments about
completed work or your experience, and any other information you choose to share in a
survey or review request.
● Any other information you choose to submit.
You are not required to provide personal information to browse the Website. However, if you
choose not to provide certain information, we may be unable to respond to your request, administer
certain Programs, or provide certain services.
8.2.2 Information Collected Automatically
When you visit the Website, we (and our service providers) may automatically collect certain
information about your device and your interaction with the Website, such as:
● IP address and general location information (such as city/state inferred from IP address).
● Device and browser information (such as browser type, operating system, device type, and
language settings).
● Usage and event data (such as pages visited, links clicked, scroll activity, time spent on
pages, and referring/exit pages).

● Approximate timestamps, session identifiers, and diagnostic data used for performance,
analytics, and security monitoring.
This information helps us operate the Website, measure performance, understand visitor
engagement, detect and prevent fraud, and maintain security.
8.2.3 Cookies, Pixels, SDKs, and Similar Technologies
We use cookies and similar technologies (such as pixels, tags, local storage, and SDKs) to help the
Website function, to understand how the Website is used, and to support advertising and
measurement activities. These technologies may collect information such as your IP address,
device/browser characteristics, and your interactions with the Website.
Examples include:
● Analytics tools (for example, Google Analytics) to understand Website traffic and usage.
● Advertising and conversion measurement tools (for example, Google Ads and Meta Pixel) to
help measure the effectiveness of marketing campaigns and deliver ads.
● Call tracking tools (for example, dynamic phone numbers) to attribute calls and leads to
marketing sources and improve service.
● Chat and messaging tools to support customer communications and improve
responsiveness.
Some of these technologies may be operated by third parties and may collect information across
different websites or online services over time, subject to those parties' privacy practices.
You can control certain cookies through your browser settings and, where available, through any
cookie preference controls presented on the Website. See Section 8.5 for more information.
8.3 How We Use Your Information
We use the information we collect for legitimate business purposes consistent with operating our
business, maintaining an effective Website, and running our Programs. Depending on how you
interact with us, we may use information to:
● Provide and manage services, including responding to inquiries, providing estimates,
scheduling appointments, and coordinating project or service delivery.
● Communicate with you, including confirmations, reminders, follow-up communications, and
customer support.
● Administer post-project survey, NPS, and feedback Programs, including sending you survey
invitations, collecting and analyzing satisfaction scores and qualitative feedback, and
following up on issues or questions you raise.
● Request that you leave reviews on public platforms, at your discretion, and track whether
review requests are sent or completed.
● Operate, maintain, and improve the Website and Programs, including troubleshooting,
testing, analytics, measuring performance, and improving user experience.
● Conduct marketing and advertising activities with your consent, including measuring
campaign performance and attributing calls and leads.
● Protect against fraud, misuse, and security incidents; enforce our policies; and maintain the
safety and integrity of our systems.
● Comply with applicable legal requirements and respond to lawful requests.

We do not sell personal information. We do not use information collected through the Website or
Programs to make decisions that produce legal or similarly significant effects solely by automated
means (for example, automated denial of services).
8.4 Communications and Text Messaging Privacy
If you provide your phone number or email address, you may receive communications from us as
described in Sections 1–6 and 8.3.
8.4.1 SMS / MMS Text Messages
If you opt in to receive text messages, we may send SMS/MMS messages related to:
● Your current or past projects or services.
● Satisfaction surveys and NPS requests.
● Qualitative feedback requests about work performed.
● Invitations to leave public reviews.
● Service-related messages and, where permitted, limited promotional messages related to
our services.
● Message frequency may vary.
● Message and data rates may apply.
● You can opt out at any time by replying STOP.
● For help, reply HELP or contact us using the information in Section 6.
No mobile information will be shared with third parties or affiliates for marketing or promotional
purposes. We do not sell, rent, or share your mobile phone number, text-message consent
information, or opt-out status with third parties or affiliates for their own marketing or promotional
purposes. We may share this information only with service providers that help us deliver text
messages (such as messaging platforms, phone companies, and other vendors assisting with SMS
delivery) or as required by law.
8.5 Cookies, Interest-Based Advertising, and Your Choices
8.5.1 Managing Cookies
You can control cookies through your browser settings, including refusing some or all cookies or
receiving an alert when cookies are being sent. If you disable cookies, certain features of the
Website may not function properly.
If the Website presents a cookie banner or preference center, you can use it to manage certain
categories of cookies where available.
8.5.2 Analytics and Advertising Tools
We may use third-party analytics and advertising tools (such as Google Analytics, Google Ads, and
Meta Pixel). These providers may set cookies or similar technologies and collect information about
your interactions with the Website to provide measurement, analytics, and advertising services.
Information collected through these tools may be combined with other information collected
through the Website for the purposes described in this policy.
8.5.3 Global Privacy Control (GPC)

Some browsers or extensions support the Global Privacy Control ("GPC") signal. Where required by
applicable law, we will process GPC signals as a request to opt out of certain processing (such as
certain types of "sharing" for targeted advertising under state law). Honoring GPC may be limited by
technical constraints and may not apply to all uses of cookies (for example, cookies necessary to
operate the Website).
8.5.4 Do Not Track
Some browsers include a "Do Not Track" (DNT) setting. Because there is no common industry
standard for interpreting DNT signals, the Website may not respond to all DNT signals. You can use
the other controls described in this section to manage cookies and tracking.
8.6 Sharing and Disclosure of Information
We may disclose information collected through the Website and Programs in limited circumstances
as described below. We do not sell personal information.
8.6.1 Service Providers
We may share information with vendors and service providers that help us operate the Website, run
our business, or deliver the Programs, such as website hosting providers, analytics providers,
advertising and measurement vendors, call tracking providers, survey and review-request platforms,
messaging platforms, and customer communication tools. These providers are permitted to use
information only to perform services on our behalf and are subject to contractual confidentiality and
security obligations. We do not authorize service providers to use personal information for their own
independent marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional
purposes. Your mobile information will not be sold or shared with third parties or affiliates for
promotional or marketing purposes. All categories of sharing described in this Section exclude
mobile contact information and text messaging originator opt-in data and consent; this information
will not be shared with any third parties, except service providers that assist us in delivering our text
messages or as required by law.
8.6.2 Legal and Safety
We may disclose information if we believe it is necessary to: (a) comply with applicable law,
regulation, legal process, or governmental request; (b) enforce our agreements or policies; (c)
protect the rights, property, or safety of the Company, our customers, or others; or (d) detect,
prevent, or address fraud or security issues.
8.6.3 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a
portion of our business or assets, information may be transferred as part of that transaction, subject
to applicable law and appropriate confidentiality protections.
8.7 Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect
information collected through the Website and Programs from unauthorized access, use, disclosure,
alteration, or destruction. No method of transmission over the Internet or method of electronic
storage is completely secure, so we cannot guarantee absolute security.

Email, text messages, and chat communications may not be encrypted end-to-end and may not be
secure. Please do not send sensitive information through these channels.
If you believe your interaction with us is no longer secure, please contact us immediately using the
information in Section 6.
8.8 Links to Other Websites
The Website may contain links to third-party websites or services. We do not control, and are not
responsible for, the content, privacy practices, or security of third-party websites. We encourage you
to review the privacy policies of any website you visit.
8.9 Children's Privacy
The Website and Programs are not directed to children under 18, and we do not knowingly collect
personal information from children. If you believe a child has provided personal information through
the Website or a Program, please contact us so we can take appropriate steps to delete it.
8.10 Data Retention
We retain personal information collected through the Website and Programs for as long as
reasonably necessary to fulfill the purposes described in this policy, including to provide services,
administer Programs (including surveys and review requests), maintain business records, resolve
disputes, enforce agreements, and comply with legal obligations. When information is no longer
needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance
with our retention practices and applicable law.
8.11 Changes to These Terms and This Policy
We may update these Terms & Conditions and this Privacy Policy from time to time. When we do,
we will revise the "Last Updated" date at the top of this document. Your continued use of the
Website or participation in any Program after changes are posted means you accept the updated
Terms.
8.12 Privacy Rights and Choices (U.S. Residents)
Depending on where you live, you may have certain rights regarding personal information, which
may include the right to:
● Confirm whether we collect or process personal information about you and request access
to it.
● Request correction of inaccurate personal information.
● Request deletion of personal information, subject to certain legal exceptions.
● Request a copy of personal information in a portable format.
● Opt out of certain uses of personal information, including certain forms of targeted
advertising conducted through cookies and similar technologies.
● Appeal a decision regarding your privacy rights request, where required by applicable law.
The availability and scope of these rights may vary by jurisdiction.
How to Exercise Your Rights
To submit a privacy request, contact us using the information in Section 6. We may need to verify
your identity before completing your request. Where permitted by law, you may designate an

authorized agent to submit a request on your behalf. If your request is denied, you may have the
right to appeal our decision by contacting us and stating that you are submitting an appeal.
Cookie and Advertising Choices
You can control cookies and similar technologies by:
● Adjusting your browser settings to block or delete cookies.
● Using any cookie preference tools or banners that may be available on the Website.
● Using certain browser signals (such as Global Privacy Control) that communicate your
preference to opt out of certain cookie-based uses, where required by applicable law.
Please note that blocking cookies may affect the functionality of the Website, and some cookies are
necessary for the Website to operate.
No Sale of Personal Information
We do not sell personal information for money. However, we may allow certain third-party partners
to collect information through cookies and similar technologies for analytics, advertising, and
measurement. You can opt out of certain cookie-based advertising through the controls described
above.

Thank You for Visiting the Website.